When to write to us
Write to support@orvanta.limited about anything tied to your account or your data: a recording that did not arrive from your Apple Watch, a transcript that stopped halfway, a summary in the wrong language, a charge you do not recognise, or a request to delete your data. One address, and the team that builds the app reading it.
What to include
The more of this you can give us, the fewer round trips it takes:
- What you were trying to do, and what happened instead.
- The device: iPhone model, iOS version, and whether an Apple Watch was involved.
- The Limemo version, from Settings inside the app.
- Roughly when it happened, and the name of the note if it has one.
Please do not send us your Apple ID password or a payment card number. We never ask for either, and we cannot use them: subscriptions are handled by Apple, not by us.
Faster answers
Some things are quicker to solve yourself than to write in about:
- Cancelling or changing a plan happens in your Apple ID settings, not in Limemo. How to cancel your Limemo subscription walks through it.
- Refunds for App Store purchases go through Apple: request one at reportaproblem.apple.com with the Apple ID that made the purchase. In the EEA and the UK, the Subscription Terms also describe your right of withdrawal.
- Everything else is usually in the help center, which is written against the app version you are running.
Privacy and legal requests
For questions about how your recordings and transcripts are handled, read the privacy policy first; it names the data we hold, why, and for how long. Requests to access or delete your data can also be sent to support@orvanta.limited, and we will route them to the right person.